Claims
Is the home insurance market set for a reckoning?
Editor’s View: Emma Ann Hughes warns home insurers to brace themselves to be the next target of policyholders’ wrath as moaning motorists are replaced by angry-looking property owners on national newspapers’ personal finance pages.
Claims service is improving after some dark days
Data analysis: Claims service improved in the first quarter of 2024, although inconsistencies remain within the UK market, research conducted by Gracechurch has revealed.
Diary of an Insurer: Charles Taylor’s Dr Lynn Gordon
Dr Lynn Gordon, chief medical officer at Charles Taylor Assistance, is a lifeline for a woman whose husband has died abroad and organises a patient’s long-haul repatriation from Australia to the UK.
Irish guidelines for assessing damages to push up premiums
Aine Tyrrell, partner at law firm DAC Beachcroft, explains why fresh guidelines for the assessment of damages in Northern Ireland could add to the costs faced by insurers and contribute further inflationary pressure to premiums for liability and motor…
60 Seconds With... Value Space’s Reijo Pold
Reijo Pold, founder of Value Space, a technology company that uses satellites to conduct assessments for commercial properties and infrastructure, reveals he has been working since he was aged seven and doesn't even totally clock off when he goes on…
Perils warns of continued storms as it gives third Babet damage estimate
Perils has disclosed its third industry loss estimate for the floods and storms caused by storm systems Babet and Aline that hit the British Isles and north western Europe in October 2023.
Construction adjuster builds out with London team
Specialist Lines, a niche construction and engineering loss adjusting firm headquartered in Bury, has launched a new London Market and International division with the recruitment of a team from Global Risk Solutions International.
Cila president insists loss adjusters are far from dead
Far from being on a pathway to extinction, Chartered Institute of Loss Adjusters’ president Steven Wallace has claimed his part of the insurance industry has “never been more relevant”.
How an AI-assisted motor claims handler cared for me
Editor’s View: Emma Ann Hughes shares how a recent call to her motor insurer highlighted why humans will always be needed to care for policyholders in their hour of need.
How to support insurance customers in vulnerable circumstances
As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do…
How insurers should navigate supply chain disruption
With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.
MoJ ‘needs to look’ at single personal injury claims portal
A single portal for motor personal injury claims is necessary for streamlining the claims process, Verisk’s head of personal injury claims, Simon Bradshaw, has told Insurance Post.
Foil’s Allchorne on keeping the OIC tariffs in proportion
Trade Voice: Pete Allchorne, president of Forum of Insurance Lawyers and partner at DAC Beachcroft, says now is not the time to increase the OIC tariff amounts.
Three-quarters of vehicles removed from Luton Airport car park
Luton Airport has issued an update on the salvage operation following last year's car park fire, confirming that 75% of the vehicles have now been cleared.
Civil injury fraudster caught out by ‘Jeremy Kyle’ appearance
A fraudster has been convicted of exaggerating her civil injury claim after being caught out by footage of her on ‘The Jeremy Kyle Show’.
Could rugby court clash shift the sport to self-insuring?
The outcome of a lawsuit launched by hundreds of rugby union players could have a far-reaching impact on the future of the sport. Tim Evershed looks at whether parallels can be drawn with similar actions in the US against governing bodies, such as the…
Using AI to monitor claim health
Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.
Ageas catches out fraudster who lied about burglary
A fraudster has been convicted after he made a claim to Ageas for goods he said were stolen that had instead been sold on an auction site.
Big Interview: Matthew Crummack, Domestic & General
Matthew Crummack, CEO of Domestic & General, reveals how he hopes to create an Uber-like experience for customers, shares his talks with insurtechs and why provider's should stop talking about "digital transformation."
Insurers' struggle to fill job vacancies laid bare
Data analysis: The extent to which insurance is an experienced employee’s, rather than an employer’s, is laid bare by recruitment adverts posted at the start of this year.
Motor insurance payouts hit record high in 2023
The Association of British Insurers’ latest Motor Insurance Claims Tracker has revealed that motor insurers paid out a record £9.9bn in motor claims in 2023.